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Breifing Paper No 10
Community Businesses: how to be a good employer

Differences between community enterprise and mainstream business are clearly seen when considering the quality of employment policies. The attention to best practice for human and environmental issues are considered in balance with business aspects. Policies are joined up to ensure the work place is as accessible and as postive an experience for all involved as possible.

Why have a "good employers" code of ethics
Every community business needs a code of ethics. Following anti-discrimination and equal employment opportunity guidelines will help your enterprise to ensure:

  • the most suitable people are employed
  • everyone is able to work productively without the distraction of harassing or discriminating behaviour based on age, gender, class, race or sexuality
  • high levels of teamwork
  • a positive work environment
  • potentially damaging court actions involving alleged harassing or discriminatory behaviour are less possible

The areas below will help you to establish a broad set of guidelines and effective policies which will enable you to work towards "best practice" as an employer. This is an ongoing process however that requires a commitment from your community business - allowing time to review your policies as well as keeping up to date with changing legislation and new ideas/case studies.

Recruitment of Staff
Community enterprises are committed to promoting equal opportunities in all aspects of their work. To help facilitate equal opportunities in recruitment the following steps are recommended:

Adverts and application packs in ethnic minority languages

Adverts in a wide range of venues (draw up list that helps to target under-represented groups)

Monitor applicants and those who get jobs for equal opportunities purposes

Set up interview criteria/system that is fair and ways of making decisions that has plenty of checks to limit discrimination

All adverts to carry an equal opportunities statement

Job descriptions/person specifications give equal weighting to enthusiasm and life experience as they do to formal qualifications and paid work experience

Recruitment is monitored in terms of equal opportunities (a form given to each applicant). This information is reviewed by the Management Committee with a view to putting in place measures to address any inequalities of opportunity that seem to be emerging

A recruitment database is built up that details places where jobs can be advertised where they will be seen by a wide audience

Funds are sought so that recruitment staff can be trained in interview techniques that are fair and appropriate. In the mean time priority to be given to getting hold of written materials/examples of best practice

A recruitment subgroup be set up to oversee recruitment

Employment Conditions
To be committed to being a best practice employer above and beyond its legal requirements, the following steps are recommended:

All staff will be paid in accordance with the minimum wage requirements of central government.

All staff will be encouraged to become members of the relevant trade union.

All new staff will be given a staff manual and induction period that provides background information and policies relating to the organisation and their own particular job.

When core centre staff are in a position to draw down a wage, a common wage level should be set for everyone. These staff should also be part of a pension scheme.

Staff with access to sensitive information about other members of staff e.g. bank details for payrolling, will be required to sign a confidentiality statement.

All staff, except those employed through New Deal, will participate in a mutual probationary period of two months after which the situation will be reviewed by both employee and employer.

Management
The need for effective management to take place whereby experience and knowledge is shared and adequate support given to staff. The following steps are recommended:

A named member of the management committee have overall responsibility for staff and recruitment.

Employees are made aware of how the business is structured and how work is divided up as part of their induction.

That people who are in positions which involve managing less experienced or skilled people are aware of their responsibilities and if money is available can access appropriate training.

That all employees have negotiated personal review sessions to help with their personal development, to give them guidance and to allow any problems to be explored.

That all employees know who is managing them and who is making decisions about their day to day work and that systems are developed to facilitate input into this process.

That the word management is replaced in job titles with the word 'co-ordinator'.

Training
Some businesses are concerned that increased training and attention to personal development of staff can lead to negative outcomes - better skilled employees will leave for jobs elsewhere. However, studies show that good training encourages loyalty and commitment, increases productivity, motivation and work performance. This is a chain reaction between positive employee attitudes, satisfied customers and improved business performance. To ensure that staff have access to training to do their current jobs and in terms of personal development, the following steps are recommended:

·Funding applications for wages incorporate a training budget
·An accessible file is kept of training opportunities that may be of interest to employees

·Employees have negotiated personal review sessions with a member of the management committee or another appropriate person, with training needs forming a part of the review

Retaining Staff
One of the best ways of doing this is to retain staff by ensuring they are involved in decision making, included in a clear communication strategy and are cared for within the organisation. The following steps are recommended:

Every employee to have negotiated personal review sessions with a member of the Management Committee or another appropriate person.

Operate a complaints procedure that covers all members of staff. Complaints will remain confidential and be investigated with reference to outside authorities/support services where necessary.

Staff to be involved in decision making meetings on a day to day level where appropriate and for representatives to attend Management Committee meetings and AGMs.

Systems to be set up to ensure that employees are kept informed and consulted as appropriate. Working Environment Your building or office space will effect both equal opportunites and the health of your employees.

a) To enhance equal opportunities, the following steps are recommended:

Physical access measures to include ramps/lift, hand rails, disabled toilets, all doors accessible, braille and ethnic languages signposting and materials, textured flooring by steps, induction loops, help buttons in public areas, touch screen computers.

Agreement with the equal opportunities policy to be a condition of employment

Policy to be displayed in all public places with information about what to do if it is breached.

Display about equal opportunities as part of literature
Apply for funding to specifically make building more accessible.

b) To enhance any construction/refurbishment work carried out by the buisness enterprise, the following is recommended:

·Include environmental requirments at all stages of work
·Maximise the use of reclaimed materials, renewable energy sources and sustainable resources
·Minimise energy use, heat loss and waste generation
·Minimise use of polluting fuel sources and methods
·Avoid harmful and toxic materials especially PVC
·Maximise health, comfort and safety of staff and visitors
·Use high efficiency systems and equipment
·Use water saving measures and recycle water
·Use appropriate metering and feedback devices for all resource usage
·Assess building materials in the following order of preference: Non-toxic, Reclaimed, Renewable, Locally produced, Reusable, Recycled, Recyclable

·Ask suppliers to provide environmental and ethical information about their products and practices so that those which disregard the environment, human well-being or animal welfare may be avoided.

Policy, Reviews and Managment

·All visitors to fill in an equal opportunities monitoring form.
·Regular reviews by management committee and reports to the AGM about how the organisation is working towards increasing equality of opportunity. Reviews include looking at monitoring forms and other evidence and identifying problems/good things and then setting up strategies for improvement.
·Management Committee to draw up complaints and disciplinary procedures with core workers that can be used for equal opportunities issues.
·Training for management committee
·Strategy for getting more representative membership and encouraging people to be on the management committee (set quotas)

Contacts

New Academy of Business
17-19 Clare Street,
BRISTOL,
BS1 1XA, UK

Ms Gill Coleman Director
T: 0117 925 2006
F: 0117 925 2007
E: info@new-academy.ac.uk
http://www.new-academy.ac.uk
The New Academy of Business is an independent business education organisation established in 1995 by Anita Roddick of The Body Shop International plc. The purpose of the New Academy is to promote new models of business education based on responsibility, accountability and respect for diversity in order to change the way business does business.

Websites

government regulations and guidelines
Employment Bill: www.dti.gov.uk/er/employ
National Minimum wage: www.tiger.gov.uk/nmw/emp/index.htm
Advisory, Concilitation & Arbitration Service: www.acas.org.uk
Health & Safety: www.hse.gov.uk/startup/index.htm

Employment and training advice for small businesses: www.businessadviceline.org

equal opportunities
Commission for Racial Equality: www.cre.gov.uk
Disability Rights Commission: www.drc-gb.org
Equal Opportunies Commission: www.eoc.org.uk
Equality North West:www.equality.org.uk
Employers Forum on Age: www.efa.org.uk
Lesbian & Gay Employment Rights: www.lager.dircon.co.uk
Maternity Alliance: www.maternityalliance.org.uk
Parents at Work: www.parentsatwork.org.uk
Practical equal opportunities advice for businesses: www.equalitydirect.org.uk

pensions
Government inpartial advice: www.pensionguide.gov.uk

trade unions
MSF/Amicus: www.3rdsectorunion.org.uk
TGWU: www.tgwu.org.uk
Unison: www.unison.org.uk/voluntary/index.asp

law firms/commercial advice
Davis Blank Furniss: www.dbf-law.co.uk
Croner CCH group:www.humanresources.net
Mace & Jones: www.maceandjones.co.uk
Sincalir, Taylor & Martin: www.sinclairtaylor.co.uk

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mpen@bridge-5.org tel - 0161 273 1736

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